At Rapid Transit Rafting (“RTR,” “we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rapidtransitrafting.com or book our services.
1. Information We Collect
We collect information that helps us provide and improve our services:
a) Personal Information
- Booking details: Names, email, phone number, emergency contacts
- Payment information: Credit card details (processed securely via PCI-compliant systems)
- Participant details: Ages, weights, medical conditions relevant to rafting safety
- Communication records: Emails, messages, and call logs
b) Technical Information
- Device and browser information
- IP address and approximate location
- Cookies and usage data (see Section 5)
2. How We Use Your Information
- Process bookings and payments
- Communicate trip details and safety information
- Personalize your experience
- Improve our services and website
- Send promotional offers (only with your consent)
- Comply with legal obligations
- Ensure participant safety during trips
3. Information Sharing
We do not sell your personal information. We may share it with:
- Service Providers: Payment processors, booking platforms, and email services
- Guides & Staff: Necessary medical/contact info for trip safety
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers or acquisitions
4. Data Security
We implement security measures to protect your information:
- SSL encryption on our website
- Secure payment processing (we don’t store full credit card numbers)
- Limited staff access to sensitive data
- Regular security assessments
Note: No method of transmission over the internet is 100% secure.
5. Cookies & Tracking
We use cookies to:
- Remember your preferences
- Analyze website traffic via Google Analytics
- Serve relevant ads (through services like Facebook Pixel)
You can control cookies through your browser settings. We honor “Do Not Track” signals.
6. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request correction or deletion
- Opt-out of marketing communications
- Data portability
- Non-discrimination for exercising your rights
To exercise these rights, contact us at [email protected].
7. Children’s Privacy
We do not knowingly collect information from children under 13 without parental consent. Our rafting services require participants to be at least 7 years old, with parental consent documented through liability waivers.
8. Policy Updates
We may update this policy periodically. The “Effective Date” at the top indicates when changes were made. We’ll notify you of significant changes through email or website notices.
9. Contact Us
For privacy-related questions or concerns:
Rapid Transit RaftingAttn: Privacy Officer
161 Virginia Drive, Estes Park, CO 80517
Phone: (970) 577-7238
Email: [email protected]